Our delivery times, listed on the product pages, are for guidance only. We want to emphasize that these are updated manually to ensure accuracy. Nevertheless, they may not always be completely up-to-date.

• If the delivery time differs after placing an order, you will receive an email with the exact delivery time.
• Didn't see a delivery time beforehand? Contact us via info@jt-products.eu
• Have you already placed an order and do you want to view your tracking? Then check our tracking page.

Free shipping applies to orders over €350 to the Netherlands, Belgium, and Germany. For other European countries, we charge a fixed shipping rate of €9.95.

It may take a few working days before you receive tracking information. During that period, we are busy processing, packing, and shipping your order. You can always track your order via our tracking page.

We work with various suppliers around the world. Sometimes products are shipped directly from the supplier to the end customer, which can result in separate deliveries when ordering multiple products.

• Deliveries may arrive on different days/times
• Ordering multiple products may cause separate deliveries
• On our tracking page You can see the status and tracking number for each shipment, so you know exactly which product is already on its way.

Do you have a product you want to return? Follow these steps:

1. Register your return via us return portalEnter your order number and email address and select the item you wish to return.
2. Waiting for approval — we will review your application within 2 working days and you will receive an email as soon as it is approved.
3. Pack the item carefully in the original packaging with all accessories and accompanying parts.
4. Send the package within 14 days of approval via a carrier of your choice. The return costs are at your own expense.
5. Keep your proof of shipment — you are responsible for a successful return.
6. Acknowledgement of receipt — as soon as we have received and approved your return, you will receive a confirmation by email. The refund will be processed via the same payment method you used to pay.

NB: Include all accessories, manuals, and the original packaging. Missing parts or damage may result in a reduction in value.

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, excluding shipping costs. A return shipment must be sent with tracking. The costs for returns are at your own expense.

This returns policy does not apply to business customers. For more information, please refer to our terms and conditions for business customers. See our general terms and conditions here.

You will be responsible for the costs of returning a product, unless the product is defective or damaged upon receipt.

As soon as the product has been received, checked, and approved by us, you will receive a refund via the same payment method you used. Processing may take 3-5 business days.

No, JT-Products is an online store, not a physical store. Therefore, items cannot be picked up.

Your return may have been rejected for several reasons, including:

• Return period expired: The product was returned after the return period.
• Used: The product has not been returned in new, unused condition.
• Damaged: The product was returned damaged.
• Incomplete: The product was returned incomplete or without all accessories/parts.
• Not pre-notified: The return shipment has not been pre-registered via us return portal.

If your return is refused, you will receive an email with further explanation.